Terms of Service
Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1. Overview
This website is operated by DolceLove. Throughout the site, the terms “we,” “us,” and “our” refer to DolceLove. DolceLove offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
2. Eligibility
You must be at least the age of majority in your state or province of residence to use this site or make purchases. By using this site, you represent that you are at least the age of majority.
3. Product Information
We make every effort to display the most accurate product information, including images, descriptions, and prices. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. All prices are subject to change without notice.
4. Shipping & Delivery
We aim to process and ship all orders within 1–3 business days. Delivery times vary depending on location and shipping method chosen at checkout. DolceLove is not responsible for delays caused by courier services, customs, or any unforeseen circumstances.
4A. Subscription Policy
By subscribing to receive monthly products from DolceLove, you agree to be billed automatically every 30 days based on your selected plan. Subscriptions will continue unless canceled.
You may cancel your subscription at any time via your customer account or by contacting our 24/7 customer support. Cancellations only apply to future charges and do not affect any order that has already been processed.
Once a subscription renewal is billed and the order is processed, it cannot be canceled or refunded. For example, if your billing date is the 22nd of each month and you cancel afterward, that month’s order will still be shipped. The cancellation will apply before the next billing cycle.
It is your responsibility to cancel your subscription before the next billing date if you do not wish to receive another shipment.
5. Refund Policy
We offer refunds or replacements for items that are defective or damaged upon arrival. To be eligible for a return, please contact us within 14 days of receiving your item. We do not offer refunds for opened or used products. Shipping fees are non-refundable.
6. Payments
We accept major credit cards and other payment methods as shown during checkout. All payments must be completed before your order is processed. By submitting your payment information, you authorize us to charge the applicable amount.
7. Intellectual Property
All content on this site, including but not limited to text, graphics, logos, images, and software, is the property of DolceLove and is protected by copyright laws. Unauthorized use of any content is strictly prohibited.
8. Limitation of Liability
DolceLove shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of any products purchased from this site or for any other claim related in any way to your use of the site or any product.
9. Indemnification
You agree to indemnify, defend, and hold harmless DolceLove and our affiliates from any claim or demand, including legal fees, made by any third party due to your breach of these Terms or your violation of any law or rights of a third party.
10. Modifications to Terms
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to check this page periodically for changes.
11. Contact Information
For any questions regarding the Terms of Service, please contact us at:
support@dolcelove.co
