FAQs

 

1. How can I contact DolceLove?

You can reach us via email at info@dolcelove.co, and our support team will respond within 24 hours (Monday to Friday).

2. Do you ship worldwide?

Yes, we offer worldwide shipping.

3. Can I change or cancel my order?

You may cancel or modify your order within 12 hours of placing it for a full refund, provided that the item has not yet been shipped.

If your order has already been shipped, it cannot be canceled, but a partial refund may be available.

To request a cancellation, contact us at info@dolcelove.co as soon as possible.

4. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express (AMEX), and PayPal.

5. When will my order be processed?

Orders are processed within 1-3 business days (Monday to Friday). Processing times may be slightly longer during holidays and sales events. Once processed, your order will be shipped the next business day.

6. How long will it take to receive my order?

We aim to deliver all orders within 10 business days. Delivery times may vary based on your location, customs processing, and courier delays.

7. What if I don't receive my order?

If your order has not arrived within 30 business days after shipping, please contact us at info@dolcelove.co for assistance.

Orders that are lost in transit or significantly delayed are eligible for a full refund.

8. Will I be charged customs duties or taxes?

We do not charge additional taxes at checkout. If this changes in the future, the tax amount will be displayed at checkout.

Customs duties vary by country and are determined by your local customs authority. Any applicable duties or import taxes are the responsibility of the customer.

We are not responsible for customs delays or additional fees charged by your local customs office.

9. Do you accept returns?

No, we do not accept returns due to the nature of our business. However, if you receive a damaged, defective, or incorrect item, please contact us at info@dolcelove.co, and we will offer a full refund or a replacement.

10. What if the item(s) I received are defective, incorrect, or damaged?

If your order arrives damaged, incorrect, or missing items, please email us at info@dolcelove.co with:

Your order number

Clear photos or video proof of the issue

A description of the problem
We will review your case and resolve it as soon as possible.

11. When will I receive my refund?

If a refund is approved, it will be issued to your original payment method within 5-15 business days.

Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days, please contact us at info@dolcelove.co.

12. How do Buy One, Get One (BOGO) offers work?

BOGO promotions automatically apply the correct quantity to your cart at checkout.

If you manually remove items from your cart, your order will reflect only the remaining items.

We are not responsible for incorrect orders caused by manual cart modifications. If you need assistance, contact us at info@dolcelove.co