Last Updated: 22 Jul 2025
At DolceLove, your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.dolcelove.co (the “Site”) or interact with our services. By using our Site, you agree to this policy. If you don’t agree, please stop using the Site.
Contact info: Name, email, phone number, billing and shipping address
Order & payment info: Order details, payment confirmation (processed by Shopify Payments, PayPal — we never store your full card info)
Marketing preferences: Email and SMS subscription status
Support messages: Anything you share when contacting us
Device data: IP address, browser, OS, pages visited
Cookies & Pixels: We use cookies, Meta Pixel, Google Analytics, TikTok Pixel, and Shopify analytics to track behavior and improve performance
Payment providers (e.g., Shopify Payments, PayPal) for secure transactions
Advertising platforms (e.g., Facebook, TikTok, Google) for tracking and ad targeting
Shopify may share analytics to optimize store performance
Process and fulfill orders
Send order updates and shipping notifications
Provide customer support
Send marketing emails and texts (only if you opt in)
Analyze site behavior and improve performance
Prevent fraud and secure your shopping experience
You can unsubscribe from email/SMS at any time.
We do not sell your personal info. We may share it with:
Payment processors
Delivery and fulfillment services
Ad and email marketing platforms (Meta, Google, Klaviyo)
Analytics services (Google Analytics, Shopify)
Legal authorities if required by law or to protect our rights
If you’re in the EU or UK, you have these rights:
Access – Request what data we hold on you
Correction – Update or fix inaccurate info
Erasure – Ask us to delete your data
Objection – Say no to direct marketing
Data portability – Request your data in portable format
To make a request, email support@dolcelove.co. We’ll respond within 30 days as required by law.
We keep your data only as long as needed for:
Order processing
Legal or tax reasons
Customer support
All data is stored securely on Shopify and other trusted platforms with strong encryption and safeguards. We do not guarantee perfect security, so protect your account info.
We use the following cookies:
Essential – Site functionality like cart and checkout
Analytics – Google Analytics, Shopify reports
Marketing – Meta Pixel, TikTok Pixel, Google Ads for remarketing
You can disable cookies in your browser settings, but some site functions may stop working.
For details: Shopify’s cookie policy
Our Site is not for children under 16. We don’t knowingly collect data from minors. If you think a child shared personal info, email info@dolcelove.co so we can delete it.
Your data may be processed in Canada, the US, or other countries. We rely on Shopify and other GDPR-compliant partners to protect your data no matter where it is processed.
If you opt in to SMS, we may send:
Order updates and shipping status
Abandoned cart reminders
Product offers or review requests
Your SMS info is shared only with partners needed to operate the messaging service. You can reply STOP at any time to unsubscribe.
We also use cookies to trigger cart reminders when checkouts are left unfinished.
We reserve the right to reject chargebacks if:
Your product was delivered and confirmed
Tracking proves it arrived at your address
You claim “not received” but delivery was verified
You misuse chargeback systems without contacting us
We provide all required evidence to payment processors and take fraudulent claims seriously.
By submitting reviews, photos, or testimonials, you give us permission to use them for marketing or promotional purposes. Don’t share anything personal you don’t want public.
Our Site may include links to external websites (e.g., Instagram, Meta Ads, or PayPal). We are not responsible for how they collect or use your data. Always read their privacy policies.
Some browsers offer “Do Not Track” — we don’t respond to that, but you can control cookies in your settings.
If you’re a California resident, you may request access to, or deletion of, your personal data under CCPA by emailing support@dolcelove.co.
By subscribing to receive monthly products from us, you agree to be billed automatically every 30 days according to your selected plan. Subscriptions renew until canceled.
You may cancel your subscription at any time through your account dashboard or by contacting our 24/7 customer support. Cancellations apply to future charges only.
Once a subscription order has been processed and fulfilled, it cannot be canceled or refunded. For example, if your billing date is the 22nd of each month and your payment is processed, that month’s order will be shipped. If you cancel afterward, the order will still be sent, and your cancellation will only apply to future billing cycles.
It is your responsibility to cancel the subscription prior to your next billing date if you do not wish to receive another shipment.
We may update this Privacy Policy from time to time. Any changes will appear here with a new “Last Updated” date. We encourage you to review this page regularly.
If you have privacy questions, data requests, or concerns, contact us:
📧 support@dolcelove.co
📍 DolceLove, Canada (Serving UK, EU, US, CA, and more)
